085-008-500 / 085008500

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Comment by Jodie
Sunday, 12.17.2017 @ 23:22pm
Just had a call (18/12/17 @ 5.10pm) woman said she was from Telstra tech dept, my PC was apparently infected - can I get on my PC and she will have her supervisor instruct me on how to fix it (by going to a website or remote access) - She told me my internet connection would bet disconnected tomorrow, for 15 days, unless I let her fix it now.
I told her she sounded like a scammer to me and I'd rather speak to an ombudsman - she hung up immediately.
Comment by Cath
Tuesday, 01.9.2018 @ 13:33pm
We encountered the same spiel. Definitely a scam. We checked with Telstra and were told that Telstra would never ring customers to tell them their PC is infected -- they investigate only if the customer rings up for tech help. Usually, a reference number is assigned for every case they work on (obligatory for help desk to keep notes on each case), so it is easy enough to double-check with Telstra (on their official contact number, not the one the scammers give you) before allowing access to your PC.

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